Transit Operations Management
From Call Center Operations to Maintenance Administration to Driver Recruitment and more… check out our services below and get started on making your transit operation running smoothly.
Call Center
Dispatch
Scheduling
Drug and Alcohol Policy
Maintenance Administration
Accident Documentation
Fare Reconciliation
Driver Recruitment
Driver Training
We Offer Transit Service Solutions So You Can Focus On Your Business
TSG is proud to offer your company our services that can improve operational efficiencies, boost your social media presence, and even manage your training functions!
Call Center
TSG can set up a phone system that includes call queues, voice mail, call center monitoring, call groups, and hold messages.
Dispatching
TSG can create and manage your vehicle runs, review vehicle capacities, assist dispatchers with procedures and oversight, and optimize schedule batching.
Employee Scheduling & Timecards
TSG has dynamic scheduling software that can handle employee timecards, accurate data integrity, shift planning, leave requests, and scheduling. With TSG, you can always be sure what your employee schedules are!
Fare Counting and Collection
Transit Service Group will maintain oversight of fare counting and reconciliation with a step-by-step process that ensures separation of duties. TSG will develop online record keeping tools that will record fares information starting with drivers, to supervisors counting cash, managers depositing cash and bookkeepers verifying deposits.
Maintenance Administration
Transit is a de-centralized industry, and maintenance records are difficult to keep up-to-date while allowing management oversight. TSG will facilitate a maintenance management system that will improve every process in the maintenance policy and procedures.
Accident Documentation
Transit Services Group will work as a partner with you to manage accident documentation and facilitate claims. TSG will provide support by managing all documents, completing the Post-Accident Drug and Alcohol Test Determination, and more!
Drug and Alcohol Policy and Procedure Documentation
FTA-DOT Requires many transit services and/or operators of CDL vehicles to maintain a compliant Drug and Alcohol Program. The Transit Services Group team is trained and qualified in drug and alcohol requirements!
TSG can develop and furnish Drug and Alcohol Policy and Procedure documentation for your company’s purposes. All drug and alcohol policies we develop are according to the Federal Transit Authority’s rules and regulations, including 49 CFR 655 for prevention of alcohol misuse and prohibited drug use in transit operations.
Driver Recruitment
Our recruitment service is designed to screen potential candidates, schedule interviews, consider employees for hiring, and send onboarding documentation to new hires all in once place.
Driver Training
Create your learning management system (LMS) with eLearnTSG! With an LMS, you can set your own training plan, purchase seats, assign training to your employees, and manage their compliance.
